(+90) 850 305 37 27
Mon - Sat: 09:00 - 18:30

Delivery & Return

Delivery Information:
Your order will be delivered to the cargo within a maximum of 9 - 14 working days after the day you place your order, and in 14 - 21 working days for sofas and armchairs. There is no shipping on weekends and public holidays. You can follow the order delivery stages from the My Orders section of the My Account section.

For Your Order Cancellation Requests:
If your order is in the Preparation stage If your product has not been delivered to the Cargo authorities yet, you can report it by calling our customer service at 0850 305 3727 or by sending an e-mail to dockersmobilya@gmail.com. Your order will be canceled during the day.

Fee Refund Process:
Your returned product will be examined by Dockers Furniture officials and it will be investigated whether it complies with the return conditions. The return of the products that comply with the return procedures will be approved and the product fee will be deposited in your bank within 10 working days. It may take 7-15 business days for this fee to be reflected in your account due to bank procedures.

• The product(s) must be sent to us in its original packaging undamaged, unused and undamaged as a result of misuse.
• You must send the sales invoice of the product.
• If the invoice of the product is corporate, the invoice will be issued for the return process, not including the cargo share, which is arranged by the institution. Return shipping fee is the responsibility of the buyer
• The products must be unassembled and unused.
• In case of return, the return shipping fee belongs to the buyer. This condition is deemed to have been accepted when the purchase is made.
• The customer is obliged to return the product in the condition it was delivered to him, and in case of use, to compensate the loss in the commercial value of the goods due to use.

Return, Exchange Address:

Kirikkale Kizilirmak Cad. OSB 4.sok No:6 Yahşihan. KIRIKKALE

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